Case Study

STATE WORKERS’ COMPENSATION PROGRAM

Start Date
July 2017
End Date
July 2023
Total Savings
$97M

In 1997, the Virginia Department of Planning and Budget conducted a study of the State’s Workers’ Compensation Program. In total, thirty-seven recommendations were made to reduce cost and strengthen the workers’ compensation program’s fiscal position, improve services to the injured worker, assist agency representatives with the reporting and management of claims, and return injured workers to gainful employment. MC Innovations began the development of a successful program model in July 1998 which is still in place today.

Featured Services
Bill Review and Payment
Telephonic Nurse Case Management
Preferred Provider Organization (PPO) Network
Independent Medical Exam Services
Medical Vocational Services
Loss Control Services
Surveillance
Pharmacy Network
Durable Medical Equipment
Job Club
Field Investigations
Diagnostic Services
Payroll and Classification Audits
Return to Work Rate
0 %
Customer Satisfaction Rating
0 %
Reduction in Lost Time Claims
0 %

THE SITUATION

In 1997, the Virginia Department of Planning and Budget conducted a study of the State’s Workers’ Compensation Program. In total, thirty-seven recommendations were made to reduce cost and strengthen the workers’ compensation program’s fiscal position, improve services to the injured worker, assist agency representatives with the reporting and management of claims, and return injured workers to gainful employment. The Program was outsourced in a competitive bid process and awarded to as MC Innovations, effective July 1, 1998.

The Commonwealth of Virginia provided management oversight of the State’s Workers’ Compensation Program through The Department of Human Resource Management (DHRM), Workers’ Compensation Services (WCS). The Program was also supported by The Office of The Governor through Executive Order 109 (2010) which addresses Workplace Safety and Employee Health.


THE SOLUTION

In coordination with Workers’ Compensation Services, MC Innovations, a Virginia Certified Small Business, served as the General Contractor of the Program. The MC Innovations model provided single contract administration, fiduciary accountability, and management of all services associated with the timely and accurate payment of claims with the goal of controlling total program costs. Under the banner of Total Program Management, MC Innovations provided a team of specialty service providers to meet the unique needs of the Commonwealth and the State Agencies. For the Commonwealth of Virginia Program, this approach assured contract compliance, a quality assurance process to make certain all performance standards are met, transparency in all transactions, and a vision for a continuous improvement process.

To address these challenges, MC Innovations developed and managed an extensive network of service providers to provide:

Claim Management Services 

  • Bill Review and Payment
  • Telephonic Nurse Case Management
  • Preferred Provider Organization (PPO) Network
  • Independent Medical Exam Services
  • Medical Vocational Services
  • Loss Control Services
  • Surveillance
  • Pharmacy Network
  • Durable Medical Equipment
  • Job Club
  • Field Investigations
  • Diagnostic Services
  • Payroll and Classification Audits

 

THE RESULT

The Commonwealth of Virginia Workers’ Compensation program is currently operating in its fifth contract with MC Innovations, which was effective July 1, 2018. The program has proven successful in a number of measures. To address these challenges, MC Innovations developed and managed an extensive network of service providers to provide:

  • $97,000,000 in savings in seven years as measured by the Commonwealth’s Actuary, when compared to expected costs when operating as a state-run program.
  • An overall Customer Satisfaction Rating of 92.3% of Agency Representative respondents rated the program as 6 or higher on a 10-point scale.
  • An overall return to work rate of 99% over the last seven years.
  • Reduction in average disability duration per claim of over 11.5 days.

For more information on the Commonwealth of Virginia Workers’ Compensation Services program, visit www.covwc.com. 

Contact MC Innovations for more details on how we produced these winning results.

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